Inventory Manager

Once an order has been placed, we are unable to make any changes to your order. We also don't allow cancellations. Make sure you double-check your order before confirming payment.

The order completion process takes between 2–4 days, not including shipping time.

After ordering, we'll send you an email once your package ships. The tracking number keeps you updated on the status of your delivery.

Yes, we do! We have 7 offline stores in Bali,click here to see which one is the closest to you.

We do not accept exchanges or returns for items that have been purchased.

If we accidentally send goods that are not in accordance with the customer's order, we will replace the wrong goods sent with the correct item without any additional costs. Customers must show proof of the goods received within 3 days of receiving their order.

All sales are final, and Sunset Eyewear does not offer any money-back guarantees.

Please refer to our warranty page for further details.

CREDIT CARD / DEBIT CARD (VISA and MasterCard) Supported by 3D Secure for safer transactions.

BANK TRANSFER Payments can be made to: BCA, Mandiri, BNI, Permata, Sampoerna, BJB, BSI.

We accept Visa and MasterCard. For debit cards, ensure online transactions are enabled. Common reasons include insufficient funds, mismatched billing info, bank restrictions, non-existent account, or transaction limits.

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Yes. Just grab a copy of your prescription, select new prescription, and fill in the required details.

We've provided the necessary measurements on the product pages.

No need, but we recommend having an account for easier future transactions.

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Send us a message via contact page and we'll get back to you.