Warranty

Happy with your purchase? If not, we offer a warranty for up to 6 months from your purchase date.

6 MONTHS WARRANTY FOR OPTICAL FRAME

We will repair any damages to your frame due to factory defects within 6 months of purchase. If the damages can't be repaired, we will replace the frame with a new one. The warranty does not cover frames that are broken or damaged due to improper use, for example: being crushed, stepped on, dropped, or due to negligence.

WARRANTY FOR SUNGLASSES

Our sunglasses come in 3 months or 6 months warranty. The warranty period depends on the sunglasses you purchased. Terms and conditions apply for claiming this warranty. Please inquire with us for further information.

DISCOUNT IDR 15K FOR FRAME REPLACEMENT IF YOUR FRAME IS BROKEN

If your frame is damaged or broken due to your negligence within 6 months of the purchase date, we will give a discount of IDR 15K from the normal price to buy a replacement frame. If your frame model is out of stock, we will give a discount of IDR 15K from the normal price to buy another frame model.

2 WEEKS WARRANTY FOR LENS PRESCRIPTION

We will provide lens replacement if you feel any discomfort in your vision when using your glasses due to the inaccuracy of the lens prescription compared to the eye test result or the prescription provided, within 2 weeks after purchase.If you feel any discomfort when using the glasses due to an inaccurate eye test performed in our store, you are entitled to get one-time replacement lenses with the correct eye prescription within 2 weeks after purchase. The warranty is not applicable if the discomfort is caused by an inaccurate prescription you provided.

6 MONTHS WARRANTY FOR LENS COATING

We offer a free replacement if the anti-reflective coating on your lens is damaged within the first 6 months from your purchase date due to a factory defect. The warranty does not cover lens coatings that are damaged due to improper use or negligence, for example: being crushed, stepped on, dropped, hairline scratches due to regular use, or exposure to chemicals or heat.

LIFETIME FREE EYE TEST AND CONSULTATION

We offer a lifetime service of free eye tests and consultations. Whether you need regular check-ups, vision assessments, or consultations, our team of qualified experts will be available to assist you.

LIFETIME FREE FITTING, CLEANING AND MAINTENANCE FOR THE GLASSES

You will receive a range of benefits including free fitting, cleaning, and maintenance for your glasses. Our dedicated team will ensure that your glasses are perfectly fitted to your face, providing optimal comfort and functionality. Should your glasses require any minor repairs, our warranty covers those services as well. Our goal is to provide you with exceptional ongoing support and keep your glasses in a top-notch condition.